At Hindi Medium, we are committed to providing a seamless and satisfactory experience to our valued users. This Refund Policy outlines the terms and conditions governing refunds for our online test services. Please read this policy carefully before making a purchase.
1. Refund Eligibility
We offer refunds under the following circumstances:
a. Technical Issues: If you encounter technical problems on our platform that prevent you from accessing or completing a test, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
b. Duplicate Purchase: In the event of accidental duplicate purchases of the same test, we will issue a refund for the additional purchase.
c. Cancellation within 24 Hours: If you decide to cancel your test purchase within 24 hours of the transaction, you are eligible for a full refund.
2. Refund Process
To request a refund, please follow these steps:
• Contact our customer support team via email at [email protected] with your refund request.
• Provide the transaction details, including the order number, date of purchase, and a brief explanation of the reason for the refund.
Our team will review your request and respond within 7 business days. If your request is approved, we will process the refund using the same payment method you used for the original purchase.
3. Non-Refundable Situations
Refunds will not be provided in the following scenarios:
a. Test Completion: If you have already completed the test, you are not eligible for a refund.
b. Failure to Meet System Requirements: It is your responsibility to ensure that your device and internet connection meet the minimum system requirements for our platform. Refunds will not be granted for issues related to your system’s inadequacy.
c. Disqualification for Violating Terms of Service: If you are disqualified from taking a test due to a violation of our Terms of Service, you will not be eligible for a refund.
d. Delayed Test Start: Refunds will not be issued for any delay in starting a test.
4. Contact Information
If you have any questions or concerns regarding our refund policy, please contact us at [email protected]
5. Policy Updates
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and the date of the last update will be indicated. It is your responsibility to review this policy periodically to stay informed of any changes.
Last Updated: [01/03/2023]
By using our services, you agree to abide by the terms and conditions of this refund policy.
[Hindi Medium]
[https://hindimedium.in]
[[email protected]]
